Helpdesk & maintenance
Ongoing user support, failure resolution and computer repair – remote and on-site.
IT Outsourcing
IT Outsourcing
Your external IT department
IT outsourcing is a model in which we take full responsibility for your company's IT infrastructure – from day-to-day user support to strategic decisions about its development. Instead of hiring an in-house IT specialist, you get a whole team and continuous IT care.
We serve companies in and around Dzierżoniów, Bielawa, Świdnica and Wałbrzych, and support clients remotely across Poland. We know your environment, react quickly and care for it as if it were our own – while you focus on running your business.
Service scope
What comprehensive IT care includes
Server administration
Maintenance of servers and services, updates, monitoring and backups.
Network & infrastructure
Care for LAN and Wi-Fi networks, network devices and internet links.
Security
Threat protection, backup policy and data access control.
Procurement & licences
Selection, purchase and deployment of hardware and software matched to your needs.
Consulting & growth
Planning the development and modernisation of IT infrastructure, and optimising maintenance costs.
How we work
From audit to ongoing care
We start by getting to know your environment – so the service matches your real needs, not a price list.
-
Environment audit
We learn your infrastructure, systems and team needs.
-
Cooperation plan
We agree on the service scope, response times and billing rules.
-
Ongoing service
We take over the care of your environment – support, maintenance and monitoring.
-
Growth & optimisation
We regularly recommend improvements and plan IT development.
Common questions
Questions & answers
I am looking for an IT specialist for my company – is outsourcing a good choice?
In most small and medium companies a full-time IT employee is not fully utilised, and their holiday or sick leave puts the company at risk. With outsourcing you get a whole team – from helpdesk to server administrators – for a subscription matched to the scale of your company.
What happens when something breaks down?
You report the problem by phone or through the ticket system, and we fix it remotely or come on-site. Around 90% of tickets are resolved remotely, and critical issues such as a server failure are handled with priorities agreed in the contract.
Do you also repair computers?
Yes – computer service is part of the package: repairing computers and laptops, replacing components and preparing new workstations. We work a bit like an emergency IT service for companies, except we know your environment inside out.
How much does IT support for a company cost?
The cost depends on the number of workstations, servers and the expected scope of care. After an environment audit we prepare an offer with a fixed monthly subscription – no hidden costs and no surprises on the invoice.
How do I choose an IT company for a small business?
Pay attention to three things: whether the contract guarantees specific response times, whether the scope covers all of your IT (not just selected services) and whether the company can come on-site when remote help is not enough. It is also worth asking how they take over an environment from a previous IT provider.
Let's talk about IT in your company
Tell us about your needs – we will propose a solution.